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Return of Funds Policy
At NeonSynapse, customer satisfaction is our top priority. If for any reason you need to return funds, we’ve established a clear and simple process to ensure your request is handled quickly and efficiently. Please review the steps below:
- Eligibility for Return: Returns are applicable in cases where there was an error in the transaction or if the service provided did not meet the agreed-upon terms. We kindly ask that you review our terms of service before proceeding with a return request.
- Request Process: To initiate a return, please contact our support team within 30 days of the transaction date. Provide all relevant information, including transaction details, proof of payment, and the reason for the return.
- Response Time: Our team will acknowledge your request within 48 hours of submission. We aim to resolve all return inquiries within 5-7 business days, depending on the complexity of the case.
- Refund Methods: Once your return request is approved, refunds will be processed via the original payment method used. In some cases, alternative methods may be considered.
- Contact Information: Should you have any questions or require assistance with the return process, please reach out to us using the following contact details:
- Location: Pretoria, South Africa, Church Street 321,0002
- Phone: +27 12 345 6782
- Email: [email protected]